Privacy Policy

Look, we're not out here collecting data for fun. We only gather what we actually need to work with you and improve our services. Here's what that typically includes:

• Contact Details: Your name, email, phone number, and mailing address when you reach out to us or start a project
• Project Information: Details about your property, design preferences, budget ranges, and project timelines - basically everything we need to make your vision come to life
• Communication Records: Emails, meeting notes, and correspondence because we need to keep track of what we've discussed and agreed upon
• Technical Stuff: IP addresses, browser types, and how you navigate our website - standard web analytics that help us understand what's working and what needs fixing
• Payment Information: Billing details processed through secure third-party payment processors (we don't store your full credit card numbers ourselves)

We're not sneaky about it - if we need something from you, we'll ask directly and tell you why we need it.

Your information isn't just sitting in a database somewhere collecting dust. We actually use it to provide better service and keep things running smoothly:

• Project Delivery: Obviously, we need your info to design, plan, and execute your architectural projects. Can't build your dream space without knowing what you want, right?
• Communication: Keeping you updated on project progress, answering questions, sharing design concepts, and coordinating site visits
• Legal Requirements: Meeting building codes, permit applications, and regulatory compliance - there's a ton of paperwork in architecture, unfortunately
• Improving Our Services: Analyzing what works and what doesn't so we can get better at what we do
• Marketing: Occasionally sending updates about our work, sustainability initiatives, or industry insights - but only if you've said you're cool with that
• Website Functionality: Making sure our site works properly and troubleshooting any issues you might encounter

We're not selling your info to random companies or spamming you with junk. That's not our style.

We're pretty selective about who gets access to your information. Here's the short list:

• Project Partners: Engineers, contractors, consultants, and other professionals who need to be involved in your project - they're bound by confidentiality agreements too
• Service Providers: Companies that help us run our business like cloud storage, email services, accounting software, and project management tools
• Legal Authorities: If we're legally required to disclose information (court orders, regulatory compliance, that sort of thing)
• Municipal Authorities: Building departments and planning offices when we're submitting permits and applications on your behalf

We make sure anyone who handles your data understands they need to protect it. No exceptions.

Yeah, we use cookies - not the chocolate chip kind, unfortunately. These are small files that help our website remember you and work better:

• Essential Cookies: These keep the site functioning properly. Without them, things break
• Analytics Cookies: Help us understand which pages people visit, how long they stay, what they're interested in - basically helping us figure out what content is actually useful
• Preference Cookies: Remember your settings so you don't have to keep re-entering them

Most browsers let you control cookies through their settings. You can block them if you want, though some parts of the site might not work as smoothly.

Security isn't something we take lightly. We've got multiple layers of protection in place:

• Encryption: Your data is encrypted both when it's being transmitted and when it's stored
• Access Controls: Only team members who actually need access to specific information can get to it
• Secure Servers: Our data is stored on secure servers with regular backups and monitoring
• Regular Updates: We keep our systems updated with the latest security patches
• Staff Training: Our team knows how to handle sensitive information properly

That said, no system is 100% bulletproof. We do everything we can to protect your info, but if something ever did happen, we'd let you know right away.

It's your information, so you've got rights. Here's what you can do:

• Access Your Data: Want to see what information we have about you? Just ask
• Correct Inaccuracies: If something's wrong or outdated, let us know and we'll fix it
• Request Deletion: Want us to delete your information? We can do that, as long as we're not legally required to keep it
• Opt Out of Marketing: Don't want to receive updates from us? No hard feelings - there's an unsubscribe link in every email
• Data Portability: Need your information in a different format? We can export it for you
• Withdraw Consent: Changed your mind about something you agreed to? That's fine, just tell us

To exercise any of these rights, just shoot us an email at info@quinthalorinex.info or give us a call at (416) 555-0847. We'll get back to you within a reasonable timeframe.

We don't keep your information forever - that'd be weird and unnecessary. Here's our approach:

• Active Projects: We keep all project-related information throughout the design and construction process
• Completed Projects: After a project wraps up, we retain records for 7-10 years, which is pretty standard in the architecture industry and often required by professional regulations
• Marketing Communications: If you've opted in to receive updates, we'll keep your contact info until you ask us to stop
• Legal Requirements: Some information needs to be kept longer for tax, accounting, or regulatory purposes

Once we don't need your information anymore, we securely delete or anonymize it.

Our services are geared toward adults, and we don't knowingly collect information from anyone under 18. If you're a parent or guardian and think your kid has somehow given us their information, please reach out to us immediately and we'll delete it.

We're based in Toronto, Canada, and that's where most of your data lives. However, some of our service providers might be located in other countries. When that happens, we make sure they meet Canadian privacy standards and have appropriate safeguards in place. Your information is protected no matter where it physically sits on a server.

Our website might include links to other sites - manufacturer resources, supplier websites, industry publications, that kind of thing. Once you click on those links, you're on their turf and their privacy policies apply. We can't control how other sites handle your data, so take a look at their policies if you're concerned.

Privacy laws and our practices evolve over time, so we might need to update this policy occasionally. When we make significant changes, we'll post the updated version here and update the "Last Updated" date at the top. For major changes, we might also send you an email notification.

We'd recommend checking back here once in a while, especially if it's been a year or two since you last looked. Nothing too exciting happens in privacy policies, but it's good to stay informed.

Got questions about this privacy policy? Want to exercise your rights? Just confused about something? We're here to help.

We'll do our best to respond to your privacy-related inquiries within 30 days. If it's going to take longer for some reason, we'll let you know.